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Welcome to WhoCrashed (HOME EDITION) v 6.02
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
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System Information (local)
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Computer name: DESKTOP-2K890FA
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\Windows
Hardware: G11CB, ASUSTeK COMPUTER INC.
CPU: GenuineIntel Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 17102012416 bytes total
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Crash Dump Analysis
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Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Fri 15/03/2019 00:58:27 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\031519-32968-01.dmp
This was probably caused by the following module: ntfs.sys (0xFFFFF80817AB2A26)
Bugcheck code: 0x50 (0xFFFF8886B200DEE7, 0x2, 0xFFFFF80817AB2A26, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
On Fri 15/03/2019 00:58:27 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atc.sys (atc+0xF7569)
Bugcheck code: 0x50 (0xFFFF8886B200DEE7, 0x2, 0xFFFFF80817AB2A26, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\atc.sys
product: BitDefender® AntiVirus
company: BitDefender S.R.L. Bucharest, ROMANIA
description: BitDefender Active Threat Control Filesystem Minifilter
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atc.sys (BitDefender Active Threat Control Filesystem Minifilter, BitDefender S.R.L. Bucharest, ROMANIA).
Google query: atc.sys BitDefender S.R.L. Bucharest, ROMANIA PAGE_FAULT_IN_NONPAGED_AREA
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Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
atc.sys (BitDefender Active Threat Control Filesystem Minifilter, BitDefender S.R.L. Bucharest, ROMANIA)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.