PayPal

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Thank you for choosing to chat with us. An agent will be with you shortly

Support

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Welcome to PayPal chat my name is Support in the disputes department. How may I help you?

Me

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Hi! I need some help with an appeal case

Me

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I sent an item to a buyer about 2 months ago, and they just made a case on paypal, saying that they didn't receive it. The problem is, delivery confirmation wasn't available for their address

Me

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I believe they may have received it, but they're trying to get their money back anyway

Support

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case id?

Me

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One second

Me

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PP-D-31424571

Support

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Do you have valid POD?

Me

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Sorry, what is that?

Me

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Oh, no I don't, it wasn't available for their shipping address

Support

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Proof of Delivery

Support

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That is what we wouldneed in order to appeal

Me

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I know you guys always side with the buyer, but will you, just at least this one time, base it off of each of our reputations and history here on paypal and ebay. I’ve had a paypal account for a while now, and I’ve had many successful transactions. I have a hundreds, maybe thousands of successful transactions on ebay (100% positive feedback), I've never failed to deliver.

Me

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Please, please hear me out

Support

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I am listening

Me

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I really think it's unfair because the buyer has little to no reputation on ebay and probably not much here on paypal either

Me

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What I'm trying to get at is, I think it's possible that the buyer may be a scammer, and they may have received the item, but said they didn't, so that they could get the money back

Me

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It is especially suspicious as it's an iphone, and it's something that a lot of scammers target

Me

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I would be really grateful if you could look into this buyers history, and see if they have anything suspicious going on

Support

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I can look into their history.

Me

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Okay, thank you so much!

Support

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thank you

PayPal

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Thank you for choosing to chat with us. An agent will be with you shortly

Support

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Welcome to PayPal chat my name is Support in the disputes department. How may I help you?

Me

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Hi, was I just talking to you?

Support

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Yes

Support

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Our chat will end in 2 minutes due to inactivity if there is no response provided. Thank you.

Support

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Our chat is now ending due to inactivity. Thank you for contacting PayPal.

PayPal

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Thank you for choosing to chat with us. An agent will be with you shortly

Support

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Welcome to PayPal chat my name is Support in the disputes department. How may I help you?

Me

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Hey, sorry the chat timed out because I couldn't see your message until it was too late

Support

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Sure what questions do you have for me

Me

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Sorry if I'm bothering you, but did you find anything suspicious in the buyers history?

Me

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Are you there?

Me

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Support?

Support

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I am not able to release teh information to you. Diue to privacy. I have submitted their account for review.

Me

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Okay, thank you so much. Is there anything else I can do to help appeal this case?

Me

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Look, I know I’m just another person in your day needing help, but it would be extraordinarily helpful if there’s anything else you could do, to help me out. Please, please, I would really appreciate it!

Support

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On a no receipt case we have to have the tracking. If it were SNAD or Unauth we might be able to do something. But we require our sellers to show proof the buyer got the item.

Me

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Okay, so there's absolutely nothing I can do? If their account gets caught for something in the review, will I have a chance then?

Support

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No, If we review the account and find we need to take action with the other party, it would have no bearing on this case.

Me

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So I'm completely at a loss, even if they are found to be a scammer?

Support

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Yes

Me

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What?! Really?

Support

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Yes

Me

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Are you sure there's nothing I can do, nothing at all?

Support

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As far as the case goes, we require you to provide valid proof of delivery tracking. You did not do this. Regardless is the buyer is a scammer, you did not hold up your end of the deal.

Me

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What do you mean? I did hold up my end of the deal. The buyer paid for an iphone, and I shipped an iphone them

Me

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Regardless, that is absolutely ridiculous. I know you don't make the rules, but if they were found to be a scammer, they scammed be, and paypal decided in their favor, shouldn't paypal have an obligation to me back?

Me

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*to pay me back?

Support

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You did not provide proof of delivery tracking to show you shipped the phone. If you would have done this we would have denied the buyers claim. There is nothing from your end showing you delivered the item to the buyer

Me

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You're right, but also why should they have more trust in the buyer, when I've literally had hundreds and maybe thousands of transactions, with 100% positive feedback not to mention, without a single issue like this before?

Support

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Because on those transactions your customers received the items.

Me

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What I'm saying is, at this point, it would be obviously more reasonable to choose in my favor, when the buyer has little to no credibility

Support

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That is your opinion

Me

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Do you not see what I'm saying? There is a much, much higher chance that the buyer is a scammer than me

Me

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No, it's fact

Support

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What is obvious to us is you did not prove you delivered the item.

Support

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At this time I have no new information for you, nor any further action I can take on your behalf. Do you have a separate, unrelated, and yet undiscussed question or concern that I can assist you with?

Me

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I'm really sorry to have to argue with you, as I know you don't make the rules, so I'll just end it right here. I'm really sorry about that, and I'm just going to ask one last time, is there really nothing I can do?

Support

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I will have to disconnect this chat at this time. I am sorry that I am not able to resolve your issue today. You can request a transcript of the chat be sent via email once I've have ended this conversation. Thank you for using PayPal.